Power UP Your Customer Experience
CX UP empowers your business by taking customer service to the next level. Our tailored Customer Service Solutions blend insightful training, strategic analysis and innovative engagement to transform ordinary interactions into extraordinary customer experiences.
Whether you're aiming to build loyalty, drive satisfaction or simply create memorable connections, CX UP helps your business rise - every customer, every interaction, every time.
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our services
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Business Team Training
Tailored customer service training for teams and 1-on-1 coaching.Improve team service, sales and communication that drives results and customer loyalty.
Individual Career MENTORING
Job interview preparation, resume assistance and 1-on-1 customer service training.
Gain confidence, get hired, and stand out in any role.
Mystery Shopping Analysis
See what customers experience when you’re not around. We reveal blind spots, track service over time, and compare improvements, so you gain real insights, not assumptions.
Leticia Leao
Founder & Director
With over 25 years of experience in customer-facing roles, from 5-star hotel reception to running my own businesses, I’ve seen how powerful great service can be. It transforms not just the customer experience, but the team culture, business results and human connection behind it all.
That passion led me to create CX UP, where I help businesses improve customer satisfaction, boost staff performance and help individuals grow sustainably through:
🔍 Mystery shopping analysis: revealing what customers really experience when no one's watching
📈 Practical staff training: tailored, real-world team or 1-1 coaching that drives positive, remarkable service quality
🤝 Customer Service & Interview Coaching: Build the confidence, communication, and mindset that make you stand out in any interview or service role.
I'm also currently studying counselling, which fuels my deep interest in human behavior, communication and empathy. I believe truly exceptional service starts with emotional intelligence and I bring that into every training session and conversation.
In my free time, you’ll find me reading books that stretch my mindset, sharpen my leadership and help me grow both personally and professionally.
I’m here to share what I’ve learned, uplift people and connect with others who believe that great service is great business.
www.cxup.com.au
#CXUP #CustomerExperience #StaffTraining #ServiceLeadership #MysteryShopping #HumanBehaviour #BusinessGrowth #EmpathyInBusiness
That passion led me to create CX UP, where I help businesses improve customer satisfaction, boost staff performance and help individuals grow sustainably through:
🔍 Mystery shopping analysis: revealing what customers really experience when no one's watching
📈 Practical staff training: tailored, real-world team or 1-1 coaching that drives positive, remarkable service quality
🤝 Customer Service & Interview Coaching: Build the confidence, communication, and mindset that make you stand out in any interview or service role.
I'm also currently studying counselling, which fuels my deep interest in human behavior, communication and empathy. I believe truly exceptional service starts with emotional intelligence and I bring that into every training session and conversation.
In my free time, you’ll find me reading books that stretch my mindset, sharpen my leadership and help me grow both personally and professionally.
I’m here to share what I’ve learned, uplift people and connect with others who believe that great service is great business.
www.cxup.com.au
#CXUP #CustomerExperience #StaffTraining #ServiceLeadership #MysteryShopping #HumanBehaviour #BusinessGrowth #EmpathyInBusiness